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Terms & Conditions

These Terms and Conditions are an integral part of the TaY Storage Solutions Request Form ("Order Form"), collectively forming the "Agreement" between the customer ("Customer," "you," or "Student") and TaY Moves, Inc., dba TaY Storage Solutions ("Company"), for any services rendered. This Agreement constitutes the complete understanding between you and the Company regarding the services ordered. Any other terms, conditions, warranties, guarantees, undertakings, understandings, or representations, whether expressed or implied, by statute, common law, or otherwise, or arising from conduct, previous dealings, trade customs, or usage, are excluded from this Agreement. In case of any conflict between the terms of the Request Form, the website www.taystoragesolutions.com, and these Terms and Conditions, these Terms and Conditions will prevail. No variation of this Agreement is binding on the Company unless agreed to in writing and signed by an authorized officer of TaY Storage Solutions. The Company reserves the right to amend any portion of these Terms and Conditions at any time. The most current service explanation can be found on the Company's website (www.taystoragesolutions.com) and is available upon written request from the Company's administrative office at 1608 Queen Street, Wilmington, NC 28401.

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IMPORTANT NOTICE - PLEASE READ CAREFULLY

Before registering for or purchasing our services, please carefully review the terms below. By using our website or by selecting the option to accept or agree to these terms, you acknowledge that you have read, understood, and agree to be bound by these terms. We recommend that you print a copy of these terms for your records.

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​SERVICES

  • SUMMER STORAGE/SEMESTER ABROAD STORAGE

    • The service includes delivering empty heavy-duty plastic bins and a heavy-duty dolly to the Customer's dormitory or apartment.

    • It involves picking up, storing for a specified period, and delivering the customer-packed bins and any additional items to the Customer's dormitory or apartment in August, at a date and time set by the Company.

    • The storage bundle (5 bins and 1 dolly) will be delivered curbside to the Customer one week before the scheduled pickup date. The Company representative will release the storage bundle upon verifying the Customer's ID. Additional bins requested in advance will be included; no additional bins will be available at drop-off.

    • Standard service provides CURBSIDE pickup and delivery. In-room pickup and delivery are available for an additional flat fee of $100.

    • The Company will coordinate drop-off, pickup, and delivery dates, times, and curbside locations with the Customer via email and/or text. Changes to scheduled dates must be requested at least 10 days in advance. Changes requested within 5 days may not be accommodated and could result in an additional fee.

    • The Customer must present the packed heavy-duty plastic bins and any additional pre-packed personal items to the Company representative curbside at the scheduled pickup time.

    • The Company's logistics partner, will transport these items to a climate-controlled storage facility selected at the Company's discretion. Delivery of the Customer's possessions will be scheduled solely by the Company, considering university and dormitory schedules.

    • If the university or school restricts the Company's access to campus during the normal move-in/move-out period, the Customer agrees to accept the next earliest delivery date arranged by the Company. Requests for custom delivery dates outside of the standard schedule will be considered on a case-by-case basis. If the Company approves a custom delivery date, the Customer will be charged $500 plus mileage from the Company's storage unit. These fees must be paid in full by the Customer before delivery is made.

    • The Customer agrees to be present to receive their possessions at the specified delivery date, time, and location.

    • Replacement charges will apply if the Customer fails to return bins or the dolly, or if the bins are damaged beyond usability: $75 per bin and $90 per dolly.

    • The Company utilizes various third-party subcontractors (such as moving companies, delivery services, and storage facilities) to perform these tasks. The Company is not responsible for the actions or omissions of these third parties.

  • SHIP AHEAD

    • Customers can utilize the Ship Ahead Service to send items (excluding freight) to the Company’s address for storage before their scheduled move-in date at their dormitory or apartment.

    • Items are stored in designated heavy-duty plastic bins at a rate of $25 per filled bin. There is no limit on the number of bins a Customer can fill.

    • All items are securely stored at the Company’s climate-controlled storage facility until the Customer requests delivery.

    • To schedule delivery of the filled bin(s), the Customer contacts the Company to arrange a date and time. While the Company cannot guarantee the availability of the requested date and time, every effort will be made to accommodate the Customer's preferences.

    • The Customer must be present curbside to receive the bin(s). Alternatively, the Customer can designate another person to receive the bin(s), provided this individual is listed during the scheduling of the delivery date and time.

    • Standard curbside delivery fee is $250.

    • In-room delivery is available upon request for an additional fee of $100.

    • The Company will schedule drop-off, pick-up, and delivery dates, times, and curbside locations with the Customer. This information will be communicated via email and/or text. The Customer must request any changes to the scheduled dates at least 10 days in advance of the desired change. Changes made within 5 days of any scheduled date are not guaranteed and may incur an additional fee.

 

CONTACT INFORMATION

During the Reservation Process, the Customer will be required to provide essential contact information. This includes Parent Name, Parent Phone Number, Parent Email Address, Permanent and/or Parent Mailing Address, Student Name, Student Phone Number, Student Dormitory Name, Student Dormitory Address, and Student E-mail Address.

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The Customer acknowledges that maintaining accurate and updated Customer Contact Information is their sole responsibility throughout the duration of services provided by the Company. The Company cannot be held liable for scheduling delays or communication failures arising from incorrect or outdated Customer Contact Information. Customers can update their contact information anytime by logging into their Client Hub, contacting the Company at 910-319-1967 or emailing hello@taystoragesolutions.com.

 

ACCESS

The Customer acknowledges that access to stored goods requires a minimum of 10 days' prior notice. To facilitate access, the Customer will incur a charge of $50 per hour for moving their items to an accessible area of the storage facility. Upon arrival, the Customer will meet with a Company representative and receive 15 minutes of access. Additional time beyond 15 minutes will incur further charges, as agreed upon by the Customer.

 

DAMAGES

The Customer acknowledges that the Company is not liable for any damage to their belongings either while in our possession, during delivery from an online retailer or during delivery by our 3rd party subcontractor. Customers are responsible for insuring their belongings against loss or damage.

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INSURANCE

The Customer acknowledge that the Company’s insurance will not insure any items against damage, theft, casualty, or loss of any kind. The Customer further understands and acknowledges that it is entirely their responsibility to obtain insurance for their items while they are in storage with the Company. In addition, damages that result from non-adherence to the Packing Guide + Requirements page on the Company’s website are not the responsibility of the Company.  

 

The Company recommends reviewing the following AAA article about additional insurance needs needed for the Customer and their student https://news.eastcentral.aaa.com/news/releases-20230830.

 

RESTRICTIONS

All services are subject to certain restrictions. The Customer accepts full responsibility and liability for any damages or losses resulting from failure to adhere to these restrictions. The Customer acknowledges the following prohibitions:

  • No hazardous materials or firearms may be stored.

  • No perishables may be stored.

  • No liquids may be stored.

  • No live animals may be stored.

  • No jewelry or unusual collectibles may be stored.

  • No high-value items, including those valued at more than $200, may be stored.

  • No personal items with a total value exceeding $400, nor any bin with a value exceeding $200, may be stored.

The Customer acknowledges that the Company has the right, at its sole discretion, to refuse the storage or shipping of any items that may violate these restrictions or are deemed impracticable to transport, ship, or store.

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PAYMENT

The Customer is required to pay the full amount of the order when requesting the service through our online Job Form. Payments must be made using a credit or debit card. By using our services, Customer authorizes the Company to charge their credit card or debit card for the total amount due for services rendered, including any additional fees. If the Customer changes the date and/or location, additional fees may apply, and these must be paid before any deliveries are authorized by the Company.
 

THIRD PARTIES

The Company employs third-party subcontractors, vendors, and other agents to perform services for the Customer. The Customer acknowledges the involvement of these parties and understands that they do not have a contractual relationship with them.

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ABANDONMENT

If the Customer fails to collect their items within thirty-one (31) days after the scheduled delivery date and does not respond to our attempts to contact them, the Company reserves the right to consider the items abandoned. The Company may assume ownership and may sell, auction, or dispose of the contents to cover storage costs.

 

WAIVER

Except as specifically provided in this Agreement, the Customer waives any claims for damage or loss of any article against the Company and its employees and agents. The Customer expressly releases and holds the Company, and its agents and employees harmless from any and all costs of processing any claim or defending any claim arising from this agreement.

 

GOVERNING LAW

These Terms and the agreement between the Customer and the Company are governed by the laws of the state of North Carolina.

 

ELECTRONIC WORKING AGREEMENT

The Company will not be held responsible for the working ability of any electronic item this includes but is not limited to: Computers of any type, phones, refrigerators, microwave, stereos, TV’s, Lamps, etc.

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LINKS TO OTHER RESOURCES

Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties.

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You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website. Your linking to any other off-site resources is at your own risk.

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INTELLECTUAL PROPERTY RIGHTS

“Intellectual Property Rights” means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents,inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by the Operator or third parties, and all rights,titles, and interests in and to such property will remain (as between the parties) solely with the Operator. All trademarks, service marks, graphics and logos used in connection with the Website and Services, are trademarks or registered trademarks of the Operator or its licensors. Other trademarks, service marks, graphics and logos used in connection with the Website and Services may be the trademarks of other third parties. Your use of the Website and Services grants you no right or license to reproduce or otherwise use any of the Operator or third party trademarks.

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ACCEPTANCE OF THESE TERMS

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.

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CONTACT INFORMATION

If you have any questions, concerns, or complaints regarding this Agreement, please contact us using the details below:

TaY Storage Solutions

hello@taystoragesolutions.com
213 N. 2nd Street

Wilmington, NC 28401

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ENTIRE AGREEMENT

This document was last updated on June 17, 2024.

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